3 one of the UK's most innovative mobile communication companies has benefited from our 13 years of knowledge and experience gained in Telecom and Retail industry resourcing. We manage all non-permanent staff across the UK and Eire, saving 3 millions of pounds every year by heavily reducing margins and rates - decreasing hire times and first-to-candidate ratios to 2.5 days.
Client Profile
3 brings the benefits of the internet to mobile users, with more than 3 million active customers in the UK and over 16 million worldwide. The company is building the UK's best high-speed mobile broadband network, one which already covers >90% of the population and which will reach almost everyone by the end of 2010. 3's parent, the Hutchison Whampoa Limited Group of Companies, operates in Australia, Austria, Denmark, Hong Kong, Ireland, Israel, Italy, Macau and Sweden.
Responsive Service Delivery
Project People was first engaged by 3 when the UK 3G licenses were awarded in 2000. As a start-up organisation with critical launch deadlines to meet, 3 needed to establish a skilled team in double-quick time and turned to multiple recruitment agencies for help. In open competition, Project People placed over 70% of the contractors employed, and as a result, in 2003, we were awarded the Outsourced Contractor Management contract. 3's contractor management team was absorbed into Project People's staff and premises with zero interruption to services.
246 Man-Years Relationship Expertise
The account team has clocked up 246 man-years of experience delivering a transformational managed service programme that includes the total workforce management of all non-permanent staff across the UK and Eire. Our dedicated team of resource managers drives the optimisation of the talent supply chain across all sites, retail stores and all skill disciplines to deliver workforce compliance, risk mitigation and accountability.
Exceptional Pipeline Management
Throughout our engagement, our ‘implanted' team has consistently met the challenges of tough SLAs and repeatedly exceeded customer satisfaction. Key programme deliverables include:
- Full end-to-end management of the recruitment lifecycle
- The creation of a shared service centre to underpin 3's internal resourcing and HR systems
- An independent audit of co-employment and legislative risk
- National retail store recruitment campaigns
- Comprehensive pay rate management and contractor care programmes
- Return on talent investment benchmarking
- Candidate quality and cultural fit assurance
- 100% recruitment process compliance
Exceptional pipeline management that is underpinned by zero service failure.
Our Commitment to 3
Our relationship with 3 has flourished based on a simple commitment - We'll recruit better, better suited (and happier) candidates for more positions, faster and at lower risk and less expense; whilst allowing 3 to control how our Managed Service Programme is structured and supported.
